Relationship Marketing – What It Means, What It Is and How To Do It Effectively

Relationship Marketing is sort of the buzz word these days. You hear it everywhere you go with almost every kind of media. The question is do you really understand what it means and how to create great relationships with your prospects and clients.

It’s often been said that people buy from people they know, like and trust. This statement gets truer with each passing year as people are more and more skeptical.

So, the question is how to really build this know, like, and this trust factor, so people are more likely to invest in your products and services as opposed to going somewhere else?

One of the things to look at and think about is how you start the relationship with a prospect. Do you do it by immediately trying to get them to invest in a product or service (this is typically called one-step marketing or sales process), or do you attract people to you with a free offer where you wow them with great content and give them a reason to want to know more about you, your company and even your products and services?

It’s always interesting especially on social media when you friend or follow somebody and the first thing that happens is they send you a message or post on your wall trying to get you to business with them or buy something from them. You don’t know what they do, they essentially know nothing about you, or what you do, but they are sure they can help you. It’s laughable, but it happens almost every day.

Building a relationship with your prospects and clients takes time and too many business owners aren’t willing to invest the time it takes to build that relationship. We live in a society that wants instant gratification and that really works against the business owner who isn’t willing to invest some time to build a great relationship with clients.

It takes a long-term attitude and approach to really build and keep up a loyal relationship with your clients. The pay off can be worth it, both in terms of the relationship and the money you make. When you actually take time to build a real relationship with a client, that client feels a connection to you, a loyalty to you, that gives you many advantages, like:

· They will invest more money with you over their lifetime as a client
· They will be your client longer
· They will consume your products and services, which means they will want more and more of what you have (provided you are giving them good content and treating them well)
· They will refer others to you
· They will be more likely to ascend through your funnel into your more expensive programs, events and coaching
· You have more time and opportunity to make a real impact and difference in their business and personal lives

A great way to really build this relationship with your clients is to communicate with them in a variety of media on a regular basis. You know you have made an impact when you start getting clients and prospects who send messages inquiring if your Ezine or blog post is later than they expected, or if they haven’t heard from you on one of the social networks for a while.

People are watching you and what you’re doing in your business and you never know who you’re affecting and how or when the time will be right for them to make a decision that it’s time for them to get involved with you.

It might happen because of a particular blog post, or social media message. It might happen because they especially liked a note you put in your Ezine, or because you just announced an event and they have waited to meet you in person.

Consistent, good quality content that is interesting to the person you are communicating to in the media they want to get it from, over some time will create a relationship that has the opportunity to build over time and turn into a lasting friendship and there is no better time than now to start building those kinds of relationships.

Free Cell Phone Store Business Plan

When obtaining a business loan for a cell phone store business, it is imperative that you have a properly structured business plan that will assist you in showcasing how you intend to operate your Cell Phone Store, how the business will operate, how you intend to market the business, the anticipated financial results of your company, and how you intend to repay your debt obligations. This sample loan business plan will provide you with the framework that you need in order to acquire a business loan for starting or expanding this type of business.

When obtaining a business loan for a cell phone store, it is imperative that your business plan has a clear and concise executive summary that provides an outline of what are seeking to accomplish, how much capital you are seeking to raise, the management biography of the business owner, and an overview of the anticipated profit and loss statements of the business. Here is an example of how the title paragraph should be written:

Cell Phone Store, Inc. (“the Company”) is seeking a business loan of 0,000 in order to launch the operations of a cell phone retailing business that will be based in San Francisco, California. The Company was founded in (Insert Year). The business was founded by Mr. John Doe.

In the next segment of the business loan and business planning document, you should showcase the products and services that you will be providing to the general public. For instance:

Cell Phone Store, Inc. will generate substantial revenues, via its retail location, from the retail sale of cell phones as well as from activation fees, sales of accessories, and other ancillary revenue streams from mobile phone services.

The third section of the business plan will further document the products services offered by the business.

Now it is time to discuss the anticipated terms of the business plan that you are seeking. An example paragraph of how this is stated:

At this time, Mr. Doe is seeking a conventional business loan in the amount of 0,000. The interest rate, loan terms, and loan covenants are to be determined during negotiation. However, this business plan assumes that the business will receive a seven year business loan with a seven percent interest rate due on the outstanding principal balance.

Now that the summary of the business has been provided, it is time to provide a brief overview of the owner of the business. An example paragraph summing up the owner is as follows:

Mr. Doe is a highly experienced business person that has years of experience regarding the direct ownership and management of business. He will be able to effectively bring the operations of the Cell Phone Store to profitability while ensuring that the business loan’s payments and its covenants are met at all times.

The most important thing to your lender when applying for a business loan is how you intend to repay the bank. In this section of the business plan, you should provide an overview of the finance’s of the business discussing the anticipated revenues, expenses, and profits/losses. You can also discuss the applicable collateral within the business plan that will be used to secure your business financing.

One of the most important aspects of your business plan is how you intend to expand the business over a three to five year period. Banks and finance companies always want to see that the business will experience a moderate to strong level of growth. This is especially true in business lending because as your business grows the cash flow that secures your business loan will decrease proportionality against your monthly credit obligations. An example of how this is stated is as follows:

The Cell Phone Store will continue to expand through organic means including increasing the Company’s advertising budget via the reinvestment into the after tax cash flows of the business. Additionally, if the business is highly successful then the Company may seek to establish additional Cell Phone Store locations after the third year of operations.

In this section of the business plan you should focus on how the proceeds of the business loan will be used. An example of this would be as follows:

Cell Phone Store Retail Location Establishment – ,000

Opening Inventory and FF&E – ,000

Working capital – ,000

In this section of the business plan you should discuss the percentage ownership of the business among the owners of the business. For example:

Mr. Doe will own 100% of the Cell Phone Store.

When applying for business financing, the bank will also want to know who serves as the board of directors. For small businesses, usually the owner serves as the director of the business. An example of how this is worded:

Mr. Doe will be the sole director of Cell Phone Store, Inc.

Any bank or financing company is also going to want to know what you intend to do with the business over a set period of time. Many business owners will develop and expand a business with the intent to sell the company to a third party at a later time. When drafting this part of the business plan you should focus on what you intentions are in regards to potentially selling the business. This is often worded as:

Mr. Doe would most likely sell the Cell Phone Store to a third party for a significant earnings multiple. Cell Phone Stores usually sell for approximately one to three times earnings given the financial strength of the business. In this event, the business would be sold by a business broker and the business loan sought in this plan would be repaid according to the covenants of the business loan agreement.

When developing a business plan that is appropriate for obtaining a business loan or other business credit facility you need to clearly showcase the services or products that you will be offering to the general public. An example of how this section is worded goes as follows:

As stated in the executive summary, the Cell Phone Store will specialize in making sales of cell phones to the general public. The Company anticipates that it will generate gross margins of approximately 40% on each cell phone sold. The business will also generate additional revenues from ongoing servicing of mobile phones as well as from initial activation fees when a customer signs up for a new cell phone plan. These service based revenues carry extremely high margins for the Cell Phone Store, Inc.

It is important to let your financial institution know that you are well apprised of the financial situation of the general economy when you are applying for a business loan. This is especially true in today’s environment where lending has become more difficult and will remain more difficult in the foreseeable future. Specifically, you should gear this section of the business plan analysis towards the industry that you are operating within. For example:

The current economy has remained difficult over the past few years. However, Cell Phones have become an extremely important part of an individual’s life. In fact, many people now forego the use of a traditional land line and simply use a cell phone. As such, the business will be able to remain profitable not only from the sale of cell phones but also from the ongoing subscription and activation fees rendered to customers.

In addition to providing your business loan officer with an understanding of the general economy, it is important that you showcase that you have an equal understanding of the industry in which you are operating within. As such, you will need to provide you business loan institution of a brief overview of your industry and any potential changes that may affect the way that your company does business. An example of how an industry overview is as follows:

Within the United States, there are more than 100,000 retailers and distributors of cell phones that operate one or more retail facilities. Approximately 75% of Americans now use a cell phone and require regular services for their mobile phone devices. In each of the last five years, the aggregate sales generated through the sales of cell phones has exceeded 0 billion. This demand is not expected to wane although Management does anticipate that cell phone stores will face stiffer pricing competition as more competitors enter the market.

In this section of the business loan application and business plan analysis, you should focus on the demographics of your localized market (or national market if applicable). This section should discuss how many people live in your area, the anticipated number of people that would require the use of Cell Phone Stores, the median household income of people living in the area, poverty line statistics, and any applicable laws that would apply to your operation of Cell Phone Stores.

Many people that are developing new businesses or expanding existing businesses often feel that their business does not have any competition or limited competition at best. However, this is almost never the case. Unless you have re-invented the wheel – you will have competition. When applying for a business loan, you should clearly showcase your competition in your business plan. This is especially important to your banker as they will be able to gauge your ability to be successful in your targeted market. Many business loan underwriters will aggressively confirm that competitive nature of your local market and your local industry.

When drafting this section of the plan you should heavily discuss the competitive advantages that you intend to have over your competition.

In addition to all of the above information that we have covered, your business loan officer is also going to want to know how you intend to market your business to the general public. Most people do not quite understand how to effectively market their business outside of prominent signage or flyer distribution. When applying for a business loan (again in this difficult lending climate), your banker is going to want to see that you have a clear methodology of how you intend to market your services or products to the general public. In this section of the business plan – we will overview how to showcase your services/products to the general public.

The Cell Phone Store will place prominent signage on the facility to draw a significant amount of foot traffic.

The business will maintain listings in the Yellow Books.

The Cell Phone Store will also maintain an internet website that showcases the Company’s operations, hours of operation, and relevant contact information.

Additionally, you will be required to further drill down (in your business plan) how you intend to implement your strategies when you launch or expand your business’s operations. In this section of the business loan and business plan documents, you should amplify the bullet points from the section above. For instance:

The Cell Phone Store intends to use a number of strategies that will create instant traffic and customer flow to the Company’s location. These strategies include not only using prominent facility and road signage, but also distributing flyers to people that fall into he Company’s targeted demographics. The business will also regularly take out advertisements in localized newspapers that showcase the Company’s hours of operations, cell phone products and  services, and specials that are occurring within the store on a regular basis.

The business will also maintain a highly informative website that showcases the Cell Phone Store’s products and services, its hours of operation, cell phone product listing information, and other relevant information in regards to the Company’s services. This website will be listed on major search engines such as Google as many people now use the internet to locate local businesses such as cell phone stores.

Beyond any other part of your business loan application or business plan, the financials section of these documents are what matters most when applying for a business loan or any other type of credit facility. Ultimately, this section of the business plan showcases not only what your anticipated profitability will be, but also how you intend to repay the funds that you have borrowed through your business financing facility. An example of how this section is structure is as follows:

Cell Phone Store, Inc. will have an average annual growth rate of 10% per year.

Mr. Doe will acquire 0,000 through a business loan in order to launch the operations of the business.

Now it is time to showcase how you intend to repay your loan, generate a profit, and increase the book value of your business over a three to five year period. BusinessPlansForLoan.com has developed an easy to use financial model that you can use when drafting out the financial model for your business plan and business loan application. Through your business loan application, you will be required to have the following:

Profit and Loss Statement for your Cell Phone Store

Cash Flow Analysis for the Cell Phone Store

Balance Sheet for the Cell Phone Store

Business Loan Amortization Tables

Free Liquor Store Business Plan

When obtaining a business loan for a liquor store business, it is imperative that you have a properly structured business plan that will assist you in showcasing how you intend to operate your Liquor Store, how the business will operate, how you intend to market the business, the anticipated financial results of your company, and how you intend to repay your debt obligations. This sample loan business plan will provide you with the framework that you need in order to acquire a business loan for starting or expanding this type of business.

When obtaining a business loan for a Liquor Store, it is imperative that your business plan has a clear and concise executive summary that provides an outline of what are seeking to accomplish, how much capital you are seeking to raise, the management biography of the business owner, and an overview of the anticipated profit and loss statements of the business. Here is an example of how the title paragraph should be written:

Liquor Store, Inc. (“the Company”) is seeking a business loan of 0,000 in order to launch the operations of a Liquor Store business that will be based in San Francisco, California. The Company was founded in (Insert Year). The business was founded by Mr. John Doe.

In the next segment of the business loan and business planning document, you should showcase the products and services that you will be providing to the general public. For instance:

The Liquor Store will provide its customers with a broad array of wines, beers, and spirits for sale to the general public. At all times, the Liquor Store will comply with all applicable state and federal laws regarding the sale of alcohol to the general public. The business anticipates that it will generate gross margins of 40% on all alcoholic beverage products sold through the liquor store.

The third section of the business plan will further discuss the operations of the business.

Now it is time to discuss the anticipated terms of the business plan that you are seeking. An example paragraph of how this is stated:

At this time, Mr. Doe is seeking a conventional business loan in the amount of 0,000. The interest rate, loan terms, and loan covenants are to be determined during negotiation. However, this business plan assumes that the business will receive a seven year business loan with a seven percent interest rate due on the outstanding principal balance.

Now that the summary of the business has been provided, it is time to provide a brief overview of the owner of the business. An example paragraph summing up the owner is as follows:

Mr. Doe is a highly experienced business person that has years of experience regarding the direct ownership and management of business. He will be able to effectively bring the operations of the Liquor Store to profitability while ensuring that the business loan’s payments and its covenants are met at all times.

The most important thing to your lender when applying for a business loan is how you intend to repay the bank. In this section of the business plan, you should provide an overview of the finance’s of the business discussing the anticipated revenues, expenses, and profits/losses. You can also discuss the applicable collateral within the business plan that will be used to secure your business financing.

One of the most important aspects of your business plan is how you intend to expand the business over a three to five year period. Banks and finance companies always want to see that the business will experience a moderate to strong level of growth. This is especially true in business lending because as your business grows the cash flow that secures your business loan will decrease proportionality against your monthly credit obligations. An example of how this is stated is as follows:

The Liquor Store will continue to expand through organic means including increasing the Company’s advertising budget via the reinvestment into the after tax cash flows of the business. Additionally, if the business is highly successful then the Company may seek to establish additional Liquor Store locations after the third year of operations.

In this section of the business plan you should focus on how the proceeds of the business loan will be used. An example of this would be as follows:

Liquor Store Establishment – ,000
Opening Inventory – ,000
Working capital – ,000

In this section of the business plan you should discuss the percentage ownership of the business among the owners of the business. For example:

Mr. Doe will own 100% of the Liquor Store.

When applying for business financing, the bank will also want to know who serves as the board of directors. For small businesses, usually the owner serves as the director of the business. An example of how this is worded:

Mr. Doe will be the sole director of Liquor Store, Inc.
Any bank or financing company is also going to want to know what you intend to do with the business over a set period of time. Many business owners will develop and expand a business with the intent to sell the company to a third party at a later time. When drafting this part of the business plan you should focus on what you intentions are in regards to potentially selling the business. This is often worded as:

Mr. Doe would most likely sell the Liquor Store to a third party for a significant earnings multiple. Liquor Stores usually sell for approximately one to three times earnings given the financial strength of the business. In this event, the business would be sold by a business broker and the business loan sought in this plan would be repaid according to the covenants of the business loan agreement.

When developing a business plan that is appropriate for obtaining a business loan or other business credit facility you need to clearly showcase the services or products that you will be offering to the general public. An example of how this section is worded goes as follows: